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E-mails does not appear in the Interaction section of the Service Ticket
You are working on the interaction functionality of the service ticket.In the interaction section you want to view the sent & received E-mails for the ticket, however the E-mails are not showing...
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Optimize the performance of your Cloud for Service implementation - Part 1
In customer service every second matters. Angry customers don't like to wait, and agents must to be able to address their questions promptly. In order to deliver great customer service, agents...
View ArticlePoints to be Noted before using Custom Object Builder
SAP Hybris Cloud for Customer provides a Key User Tool to quickly create custom objects for your specific business processes without writing code in PDI solution. You can also create relationship to...
View ArticleNEW: SAP Hybris Sales Product Overview eLearnings
We are very excited to announce the new SAP Hybris Sales Enablement eLearnings for partners. The program is called “SAP Hybris Sales Product Overview” and is available to all SAP PartnerEdge partners...
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C4C Pipeline Forecast and Revenue Scheduling
Having worked with SAP Hybris Cloud for Customer (C4C) since its first release in February of 2013, I have seen over the years a number of sales implementation where customers’ requirements vary...
View ArticleFAQ's related to Workflow Rules
EnvironmentYou are working as administrator in SAP Hybris Cloud for Customer where you are facing issues in workflow rules configuration.GoalThe goal of this document is to answer the following...
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SAP Cloud for Customer Pricing Integration
Quite often we are seeing many issues related to Pricing with external system and configurations on the same , considering all these , this blog is prepared using help content available.This Document...
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How to maintain Document Type and Status Schema in Fine-Tune and it's...
Please refer the blog which explains :How-to create Z - Document Type and Status Schema in the Fine-Tune and its determination in Ticket processing ::-Go to the Business Configuration work center...
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Using Contact Center with SAP Hybris Cloud for Customer
What is SAP Contact Center ? SAP Contact Center links communications with the appropriate business context by networking with other SAP and non-SAP business solutions and collaboration tools. This...
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C4C - International address & ERP R/3 integration overview
C4C and R/3 allow to store international addresses for customers. This feature allows you to store addresses of customers in different scripts like Arabic or Simplified Chinese along with Latin Latin...
View ArticleSAP Hybris Cloud for Customer Webinar Series
Dear Community,we'd like to draw your attention to the SAP Hybris Cloud for Customer Webinar series.July 28: SAP Hybris Cloud for Customer - Experience the different options of adaptation and...
View ArticleFacing the issue while update the opportunity line item need to delete and...
HI , I am trying to Create and Update opportunity from External system .While creating the opportunity from External system it is happening successfully but while I am trying to update the opportunity...
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Transform your visits to Win at the shelf with Retail Execution in SAP Hybris...
Originally coined by the CPG industry, retail execution processes help perform field activities in a structured manner. SAP Hybris Cloud for Customer introduced retail execution capabilities in August...
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Document types for Activities in C4C -finetuning
The finetuning option ‘Maintain document types’ for activities is not visible in all cases. You have to set the following scoping options in ‘integration into Sales, Service, and Marketing processes’....
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Plan and Drive Targeted Activities for Consistent, Optimized Retail Execution
Last week, we provided an overview of our retail execution capabilities in C4C and how the entire process is centered around the visit, which the sales user performs at the customer site or any other...
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Activity Replication
Overview This blog gives you an overview and explains the frequently asked questions on the replication of activities between an SAP on-premise system and SAP Hybris Cloud for Customer. The external...
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Automatic Code List Mapping
The following blog explains the frequently asked questions on the automatic code list mapping upload from an SAP on-premise system to SAP Hybris Cloud for Customer. The external system may be SAP ERP,...
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General Issues with Integration
Overview This blog gives you an overview and explains the frequently asked questions on the generic aspects of integration between SAP Hybris Cloud for Customer to SAP CRM, SAP ERP or any external...
View ArticleSURVEY A2A SERVICE : Manage_Survey_Response_In
SURVEY A2A SERVICEManage_Survey_Response_In 1 Business Context:This service provides a procedure to capture the answer/responses from third party system( a native external application) to the C4C...
View ArticleMoving Your C4C Solution From Test to Production - The Copying Process
Moving Your Solution From Test to Production - The Copying Process and Duplicate Work Required When the test solution profile is copied over, only certain configurations are copied to a new (fresh)...
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