Extensibility in Cloud for Customer
The Cloud for Customer solution offers 2 tools for customer extensions and UI adaptations: Key User Tools (KUT)–It is a What You See Is What You Get (WYSIWYG) tool which can be used by ITadministrators...
View ArticleSAP Cloud for Customer Runs Simple on your Wearable to Engage Customers Like...
SAP Cloud for Customer helps Business Run Simple with the Samsung Watch to Engage Customers Like Never Before(Borrowed from Wikipedia)Wearable computers, also known as body-borne computers or wearables...
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Keeping Accounts Ids consistent in C4C – ERP Integration, considering Special...
Keeping Accounts Ids consistent in C4C – ERP Integration,considering Special Characters Business case: Customer requires Account Id consistency between systems.Instead of managing internal and external...
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C4C - ERP Integration / Data Exchange Filters
In most customers implementations,it is decided that not all data is required to flow from one system to the other. Even if it is technically possible in standard integration.The general recommendation...
View ArticleC4C- ERP Integration / Considerations for Initial Data Load
Initial Data Load Consideration 1 It is common that customer would want to create their own Extension fields in C4C UI. Recommendation Because C4C typically assign the C4C number and stores the...
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What's New in 1502: SAP Cloud for Customer Service and Social Engagement
We're excited to share the new features and enhancements introduced in our February release. There are both new features and enhancements to existing features enabling ease of use, flexible...
View ArticleC4C integration with SAP EPR: New RDS Package Available
Hello all, I am happy to announce the availability of the "SAP Cloud for Customer Integration with SAP ERP" package on SMP. Integration points covered: Integration of C4C with SAP EPR via...
View Article1502 How-to-Guide for C4C integration: Update Available
The “SAP Best Practices for SAP Cloud for Customer integration” has been updated for the 1502 release of C4C and with that following two guides have been brought to the latest status as well: How to...
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Update: How-to-Guide for C4C integration with CEI (hybris Marketing)
With the update of the SAP Best Practices for SAP Cloud for Customer integration on SMP to the 1502 release of SAP Cloud for Customer, we also provide a updated the how-to-guide that explains you how...
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Cloud for Customer Product Portfolio and key differentiators
From long, CRM applications are focussed on improving the operational efficency of sales force by empowering them with the tools which helps in reducing the delayed sale cycles and to increase the...
View ArticleKey Benefits/Functions of SAP Cloud for Customer system!
Hello Everyone!! I thought of sharing some high level key functions/benefits of a Cloud for Customer system. The focus area is Account & Contact Management, Lead Management & Opportunity...
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Quick Guide on using Certificates for Integrating C4C and ECC using HCI
In this document I share my learning about using Certificates in the Integration between C4C and ECC using HCI. It's mainly an assimilation of information from the Integration Guides - but purely...
View ArticleConsumer/Buyer perspective of the Customer Engagement Story - Survey...
MBA students of Baylor University are conducting a research on customer perception of the usage of personal data for targeted advertisements and how it affects customer engagement across the buyer...
View ArticleWhat's New in Integration
This blog gives you the latest information on what's new in integration, so you can stay up to date on CRM/ERP integration features with every release of SAP Cloud for Customer(C4C), starting with the...
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Checks on QA system post Server Refresh: Validate & maintain integration with...
Hello Everyone, In this blog, I want to share my experience around post server refresh activities specific to C4C integration with SAP ECC system.This is purely a technical blog, however it may come...
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SAP Cloud for Customer ( C4C) and Custom Idoc integration
This is integration scenario example of SAP Cloud for Customer to SAP CRM Onpremise system integration with HCI middleware. Pre-requisite : You have generated your Idoc using BDFG and have clean Idoc...
View ArticleCALL-1-SAP — Dial one number to talk to SAP support
SAP is introducing a universal free-phone number for contacting SAP support, giving you one number for all your SAP telephone-support inquiries. This toll-free phone number is now accessible in most...
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How To Cloud Studio: Create navigation link to another thing type using...
My first blog post - Please let me know if I can improve this somehow! You may have noticed that in standard OWL list panes they include the name fields which link to the other Thing Types/BO Data for...
View ArticleBest Practices based on real time experiences for a Cloud for Customer...
Hello Everyone! After implementing several C4C Projects, & being a part of the complete cycle right from Customer discovery up to Post Go-Live, I have concluded few critical aspects of a Project,...
View ArticleSAP Cloud for Customer, public cloud SaaS, for the High Tech Industry
With the SAP Cloud for Customer, public cloud SaaS B2B industry user option, you can configure the design win exchange process to support your organization's high-tech indirect channel sales. If you...
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